This course is designed to equip students with the fundamental skills needed to provide technical support in IT environments. It covers essential topics such as troubleshooting hardware and software issues, network management, and customer service best practices. Through hands-on training and real-world scenarios, students will develop problem-solving skills and gain practical experience in resolving common technical problems. This course prepares students for entry-level IT roles, such as help desk or technical support positions, and lays a solid foundation for career growth in the tech industry, opening doors to more advanced roles like system administration or network engineering.